Terms of Service

These terms and conditions ("Terms") govern your use of the BrewFixx Manchester website and our coffee machine repair services. By using our website or services, you agree to these Terms.

BrewFixx Manchester is a trading name operated from Manchester, United Kingdom.

Our Services

We provide repair and maintenance services for household coffee machines only. We do not service commercial or industrial coffee equipment.

Our services include:

• Fault diagnosis and repair
• Descaling and cleaning
• Part replacement
• General servicing and maintenance

We service machines from brands including DeLonghi, Sage, Jura, Nespresso, Melitta, Krups, Beko, and others. If you're unsure whether we can help with your machine, please get in touch.

Service Options

We offer three ways to get your machine repaired:

• Mail-in: You post your machine to us. We repair it and return it to you. You are responsible for packaging and postage costs to us; return postage costs will be included in your quote.
• Drop-off: You bring your machine to us in Manchester. We'll arrange a convenient time for handover.
• Outcall: We come to you. This service is available for certain repairs and locations at our discretion. Additional call-out charges may apply.

Quotes and Pricing

• All quotes are provided free of charge with no obligation.
• Quotes are estimates based on the information you provide. The final price may vary if additional faults are discovered during inspection.
• If the repair cost exceeds the original quote, we will contact you for approval before proceeding.
• Quotes are valid for 30 days from the date issued.
• We reserve the right to charge a diagnostic fee if you decline the repair after we have inspected the machine. This will be communicated upfront.

Payment

• Payment is due upon completion of the repair, before the machine is returned or collected.
• We accept bank transfer and card payments.
• For larger repairs, we may require a deposit before ordering parts. This will be agreed with you in advance.
• Machines will not be released until payment is received in full.

Turnaround Time

We aim to complete most repairs within 48 hours of receiving your machine, subject to parts availability. More complex repairs or those requiring special-order parts may take longer. We will keep you informed of progress.

Your Responsibilities

When sending or bringing your machine to us:

• Empty the water tank and drip tray
• Remove any coffee beans from the hopper (if applicable)
• Package the machine securely if posting (we recommend the original box if available)
• Include a note with your name, contact details, and description of the fault

We are not responsible for damage caused by inadequate packaging during transit.

Machine Collection

Once your repair is complete, we will notify you. Machines must be collected or will be posted within 14 days of notification. Machines left with us for more than 30 days without contact may be subject to storage charges or disposal at our discretion.

Warranty on Repairs

• All repairs carry a 90-day warranty covering the specific fault that was repaired.
• The warranty covers parts and labour for the same issue.
• The warranty does not cover new faults, misuse, accidental damage, or normal wear and tear.
• The warranty is void if the machine is tampered with by a third party after our repair.

Limitation of Liability

• We will take reasonable care of your machine while it is in our possession.
• Our liability is limited to the cost of the repair or the value of the machine, whichever is lower.
• We are not liable for any indirect or consequential losses (e.g., loss of use, inconvenience).
• We are not responsible for pre-existing damage or faults not related to our repair.
• We recommend you maintain appropriate insurance for your appliances.

Cancellation

• You may cancel a repair request at any time before work begins at no charge.
• If parts have already been ordered, you may be liable for the cost of those parts.
• If work has begun, you will be charged for any work completed and parts used.
• For outcall appointments, cancellations with less than 24 hours notice may incur a cancellation fee.

Unrepairable Machines

In some cases, a machine may be beyond economical repair. If this happens:

• We will inform you and explain why
• A diagnostic fee may apply (as agreed upfront)
• You can collect the machine or ask us to dispose of it responsibly

Website Use

• The information on our website is provided for general purposes and may change without notice.
• We make reasonable efforts to keep the website accurate and available, but do not guarantee uninterrupted access.
• You must not misuse our website or attempt to gain unauthorised access.

Intellectual Property

All content on this website, including text, images, and design, is owned by BrewFixx Manchester and protected by copyright. You may not reproduce or use our content without permission.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us: