Privacy Policy

BrewFixx Manchester ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

We are based in Manchester, United Kingdom, and operate under UK data protection law including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

Information you provide

When you request a quote or contact us, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Details about your coffee machine (brand, model)
• Description of the issue or service required
• Your preferred service option (mail-in, drop-off, or outcall)

Information collected automatically

Our website may collect basic technical information such as your IP address, browser type, and pages visited. This helps us understand how visitors use our site and improve our services.

What we do NOT collect

• Payment card details (payments are processed through secure third-party providers)
• Sensitive personal data unless strictly necessary for providing our services

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Arrange collection, delivery, or outcall appointments
• Carry out repairs and keep you updated on progress
• Process payments and send invoices
• Contact you about your repair (e.g., if we need additional information or approval)
• Improve our website and services

We will not send you marketing communications unless you have explicitly opted in.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To provide you with the repair services you have requested
• Legitimate interests: To respond to enquiries and improve our services
• Consent: Where you have opted in to receive marketing communications
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal information. We may share your data with:

• Form processing services: We use FormSubmit to receive quote requests securely
• Payment processors: To process payments securely
• Courier services: If you choose our mail-in service, we share your address with the courier for delivery purposes only

We may also disclose your information if required by law or to protect our legal rights.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain records of repairs
• Comply with legal and accounting requirements (typically 6 years for financial records)
• Handle any disputes or warranty claims

Quote requests that do not proceed to a booking are typically deleted within 12 months.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Ask us to limit how we use your data
• Portability: Request your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable measures to protect your personal information, including:

• Using secure, encrypted connections (HTTPS) on our website
• Limiting access to personal data to those who need it
• Using reputable third-party services with appropriate security measures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses minimal cookies necessary for the site to function. We do not use tracking or advertising cookies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113